Since CEO, Richard Parry, abruptly broke off communication with boaters some years ago there has been little attempt by C&RT's Customer Service organisation at dialogue with individual boaters and when it finally asks for opinions it is transparently pursuing an agenda already rejected by boater representatives.
Back in January 2016, customer service and operations director, Ian Rogers, told his board of trustees 'The first boating management team live web chat with customers is planned for early 2016 giving boaters a chance to ask questions ‘real time’. It is hoped this will become a regular feature for boaters in 2016.'
What Mr Rogers failed to tell his board was that boaters had been told, via Boaters Update in December 2015, that a first live web chat would take place on 18 December 2015. He somehow forgot to tell his board why this web chat did not take place.
A Freedom of Information request confirmed that the 'early 2016' live web chat did not take placeeither. Indeed, C&RT confirmed that Mr Rogers failed to provide any 'web chats' whatsoever in 2016! Furthermore, C&RT have also confirmed that its customer service and operations director failed to provide trustees with an explanation as to why these 'web chats' did not take place.
So what has this to do with the licence consultation? Quite a lot.